Warranty

LAX Gadgets warrants that our products will be free from defects in materials and workmanship. When purchased through an authorized reseller, products marked with LAX Gadgets’ One-Year Limited Warranty are warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from date of original purchase. LAX Gagdets will, at its sole option, repair or replace any defective product with the same product or one of equal or lesser value during the warranty term. If after verifying and you found out that your LAX Gadgets product is defective and requires replacement, you may contact us through our Return or Exchange request on the product’s support page, or contact us at [email protected]


 

WHERE TO SUBMIT A WARRANTY CLAIM? Return instructions and mailing address will be included with your RMA# supplied by the Customer Service team. Please email [email protected] to obtain an RMA# BEFORE shipping out any products to us. Returns without an RMA# will not be processed.

The end user will be responsible for the shipping costs of sending back their product. The end user is responsible for any customs fees, including, but not limited to, taxes, duties and brokerage. LAX Gadgets will be responsible to cover the cost of shipping back the replacement. Please note that in the event where a replacement product is required but no product is returned in exchange a shipping charge will apply**

*Valid retailer or website excludes USED/OPEN BOX products and items purchased via any auction, flea market or unauthorized reseller.

**Shipping within the Continental US $4.95. Shipping to Alaska, Hawaii, U.S. territories, Puerto Rico and Canada -$12.95. We recommend you ship by a traceable method as LAX Gadgets cannot be responsible for lost or missing packages. LAX Gadgets is not liable for Products that are damaged or lost in transit to LAX Gadgets.


 

WHAT IS NOT COVERED? The following are not covered under the warranty terms:

 

  • Normal wear and tear of Product
  • Misuse, lack of care, mishandling, accident, abuse or other abnormal use
  • Use of the Product other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • Product that has been modified or altered
  • Loss of the product or any of its components.
  • Any product that is not manufactured by LAX Gadgets (including, without limitation, any non-LAX Gadgets product that is used in connection with the Product)
  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 12 months ago (unless otherwise stated)
  • Non quality-related issues (after 30 days of purchase)
  • Free products

 


 

 

FAQs:
  1. When does the warranty begin?
    • It begins the day you place your order.
  2. How do I claim the warranty?
  3. What is a valid proof of purchase?
    • An Amazon order number or eBay username for a purchase made through LAX Gadgets
    • A dated sales receipt from an authorized LAX Gadgets Reseller that shows a description of the product along with its price
  4. What if I don’t have any proof of purchase?
    • If you made your purchase through LAX Gadgets, we may be able to locate your order using your email address, name or shipping address.
    • If you made your purchase through an authorized LAX Gadgets Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
    • If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
  5. Will the warranty be renewed if my product is replaced?
    • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
  6. Who are authorized LAX Gadgets Retailers and Resellers?
  7. What does 'Lifetime' refer to in LAX Gadgets' Lifetime Warranty?
    • When we say "lifetime warranty", we are referring to the life of the product, not the life of the buyer or any other individual. Over time, products will become worn and obsolete, and materials and parts will wear down or may become unusable due to advances in technology. A lifetime product warranty therefore means that the product over its reasonable life span will work the way it is supposed to under normal conditions and use. Taking all of these factors into account, we have determined that the reasonable life span of this product is 3 years from the date of your purchase of the product.
EXCLUSIONS

LAX Gadgets' One-Year Limited Warranty does not cover misuse, accident, or abuse; damage to any non-LAX Gadgets product, including, but not limited to device damage or loss of data; customized or custom printed product; product purchased through unauthorized resellers, deal sites (including, but not limited to, Groupon, Woot, Jane, Tanga, FlashSteals, etc.), liquidation sites, auction sites (including, but not limited, to eBay, Quibids,etc.); promotional items; or incidental or consequential damages. You specifically agree that LAX Gadgets shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any LAX Gadgets product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Except as set forth above, LAX Gadgets makes no express or implied warranties and LAX Gadgets expressly disclaims any and all warranties including any warranty of quality, merchantability, or fitness for a particular purpose. Some jurisdictions do not allow the exclusion of implied warranties or limitation on how long an implied warranty may last, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or by country or province).

For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.

LIMITATION OF LIABILITY

IN NO EVENT SHALL LAX GADGETS, ITS OFFICERS, DIRECTORS, DISTRIBUTORS, SUPPLIERS, OR AGENTS (COLLECTIVELY "COMPANY") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF ANY LAX GADGETS PRODUCT, INCLUDING, WITHOUT LIMITATION, DEVICE DAMAGE, DATA LOSS, OR LOSS OF USE OF ANY PRODUCT, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF COMPANY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Please be assured that support for LAX Gadgets products remains available through the existing LAX Gadgets support channels, and that we will continue to honor all valid warranties for LAX Gadgets products.

For more information: Email us at [email protected] or call us at +1.800.470.8785